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Help is at hand
Gaming is fun but for a few, it may become a problem.
If you're worried about yourself, or someone you know, you can speak in confidence to the people at GamCare 24/7, on 0808 8020 133
0808 8020 133 or visit the GamCare website for support.
Support Services
GambleAware is the leading independent charity and strategic commissioner of gambling harm education, prevention, early intervention, and treatment across Great Britain. They’re dedicated to keeping you safe from gambling harms.
GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. It operates the National Gambling Helpline, provides structured support for anyone who is harmed by gambling, creates awareness about safer gambling and treatment, and encourages an effective approach to safer gambling within the gambling industry.
Ygam’s mission is to prevent children and young people from experiencing gaming and gambling harms through awareness-raising, education and research.
Citizens Advice gives people the knowledge and confidence they need to find their way forward - whoever they are, and whatever their problem.
If you're worried about your or someone else's gambling, there are things you can do to get support.
If you're worried about your or someone else's gambling, there are things you can do to get support.
Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and to help other compulsive gamblers do the same.
National Debtline provides free and confidential advice and resources to help people deal with their debts. You can access their services over the phone, through their website and via webchat.
When life is difficult, Samaritans are here – day or night, 365 days a year. You can call them for free on 116 123 or visit their website for more ways to speak to a Samaritan.
Betknowmore UK is the national provider of Peer Aid accredited training, and peer-led support for recovering gamblers and affected others. Their programmes include GOALS, a community based support and wellbeing service, and New Beginnings, a UK-wide women only digital service.
All services combine lived experience and evidence-based therapeutic approaches, with both 1;1 and group support.
All services combine lived experience and evidence-based therapeutic approaches, with both 1;1 and group support.
Gordon Moody is the UK's leading charity dedicated to providing residential treatment for gambling addiction in unique specialist centres across the UK. Helping people reclaim and rebuild their lives through recovery in a safe, supported environment. Services are available for those aged 18+.
Setting your limits
You can set limits in the spend and play settings section of your National Lottery account. This includes the amount you can spend and deposit across a 7-day rolling period, to the number of Instant Win Games you can play in 24 hours. Reducing your limits takes effect immediately. If you increase your limits, it will take 24 hours to come into effect.
Spend limit
Before you play, it’s helpful to set limits. The spend limit includes both what you have deposited into your National Lottery account and any winnings.
Deposit limit
Decide on your budget and set a weekly deposit limit. This will help ensure you only deposit what you can afford.
Play limit
Setting a daily play limit will stop you playing more Instant Win Games than you intend to. It will limit the number of games you can play and try in a day.
How to set your personal limits on your National Lottery account
Not set any limits yet? Setting limits is quick and easy to do. You can set a deposit, spend and play limit to help manage your play and ensure you always play within your means.
If you’ve not yet set your limits, watch this video to find out more.
Keep hitting your limits? Maybe it’s time for a break.
If you’re spending more money than you planned to, or perhaps spending too much time playing our games, it’s likely time for a break. We have a range of options to take time out from playing, from 1 day to a permanent exclusion.
You can find all the break options within the spend and play settings section of your National Lottery account. Not sure how to do it? Watch this video to find out more or call us and we can do it for you.
You can find all the break options within the spend and play settings section of your National Lottery account. Not sure how to do it? Watch this video to find out more or call us and we can do it for you.