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Help is at hand
Gaming is fun but for a few, it may become a problem.
If you're worried about yourself, or someone you know, you can speak in confidence to the people at GamCare 24/7, on 0808 8020 133
0808 8020 133 or visit the GamCare website for support.
Support Services
GambleAware is the leading independent charity and strategic commissioner of gambling harm education, prevention, early intervention, and treatment across Great Britain. They’re dedicated to keeping you safe from gambling harms.
GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. It operates the National Gambling Helpline, provides structured support for anyone who is harmed by gambling, creates awareness about safer gambling and treatment, and encourages an effective approach to safer gambling within the gambling industry.
Ygam’s mission is to prevent children and young people from experiencing gaming and gambling harms through awareness-raising, education and research.
Citizens Advice gives people the knowledge and confidence they need to find their way forward - whoever they are, and whatever their problem.
If you're worried about your or someone else's gambling, there are things you can do to get support.
If you're worried about your or someone else's gambling, there are things you can do to get support.
Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and to help other compulsive gamblers do the same.
National Debtline provides free and confidential advice and resources to help people deal with their debts. You can access their services over the phone, through their website and via webchat.
When life is difficult, Samaritans are here – day or night, 365 days a year. You can call them for free on 116 123 or visit their website for more ways to speak to a Samaritan.
Betknowmore UK is the national provider of Peer Aid accredited training, and peer-led support for recovering gamblers and affected others. Their programmes include GOALS, a community based support and wellbeing service, and New Beginnings, a UK-wide women only digital service.
All services combine lived experience and evidence-based therapeutic approaches, with both 1;1 and group support.
All services combine lived experience and evidence-based therapeutic approaches, with both 1;1 and group support.
Gordon Moody is the UK's leading charity dedicated to providing residential treatment for gambling addiction in unique specialist centres across the UK. Helping people reclaim and rebuild their lives through recovery in a safe, supported environment. Services are available for those aged 18+.
Try our responsible play tools
Find out what kind of player you are
We have an online test that helps you to consider certain behaviours to ensure that playing not just our games, but all the games you play, remains fun. A series of questions walk you through what experts consider important when looking at responsible play behaviour.
Take the test
Try our budget calculator
Our budget calculator is designed to help you work out how you spend your money each month. It’s quick to complete and your answers remain completely confidential.
Set limits to manage your play
Setting limits ensures you always play within your means. You can set limits in the spend and play settings section of your online National Lottery account. You can limit how much you spend, deposit and play.
Time for a break from playing National Lottery games?
There are a range of options for taking a break from playing. You can:
- Manage your Instant Win Game plays by choosing to stop playing all, or specific, Instant Win Games for a set period of time
- Take a short break from all National Lottery games online from 1 day up to 5 months
- Take a long break from all National Lottery games online from 6 months up to 5 years
- Set a lifetime exclusion from all National Lottery games online, which is irreversible
You can set a break or a lifetime exclusion via the spend and play settings section of your National Lottery account. All changes will take effect immediately. Watch this video to find out how to take a break.
If you're considering excluding yourself from playing, you may wish to register with GAMSTOP. They provide a free service to self-exclude from online gambling websites and apps in Great Britain. To find out more and sign up, visit GAMSTOP.
Please be aware that GAMSTOP will only exclude you from National Lottery Instant Win Games and not Draw Games, and it can take up to 12 hours for your self-exclusion to become effective. If you'd like to exclude yourself from all National Lottery games, you can do so via the spend and play settings in your National Lottery account.
You may also wish to consider using gambling blocking software. Gamban blocks access to online gambling websites and applications and can be used across all your devices.
Find out how to track your play and transaction history
This video will show you how to access the games you've played and your transactions within your National Lottery account so you can keep track of how much you are playing, spending and any winnings.
Support services
If you’re worried about how much you're playing or someone you know needs help, there are a range of support services available. This includes information on national self-exclusion and blocking software and how to set parental controls to keep children safe online.
GambleAware is the leading independent charity and strategic commissioner of gambling harm education, prevention, early intervention, and treatment across Great Britain. They’re dedicated to keeping you safe from gambling harms.
GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. It operates the National Gambling Helpline, provides structured support for anyone who is harmed by gambling, creates awareness about safer gambling and treatment, and encourages an effective approach to safer gambling within the gambling industry.
Ygam’s mission is to prevent children and young people from experiencing gaming and gambling harms through awareness-raising, education and research.
Citizens Advice gives people the knowledge and confidence they need to find their way forward - whoever they are, and whatever their problem.
If you're worried about your or someone else's gambling, there are things you can do to get support.
If you're worried about your or someone else's gambling, there are things you can do to get support.
Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and to help other compulsive gamblers do the same.
National Debtline provides free and confidential advice and resources to help people deal with their debts. You can access their services over the phone, through their website and via webchat.
When life is difficult, Samaritans are here – day or night, 365 days a year. You can call them for free on 116 123 or visit their website for more ways to speak to a Samaritan.
Betknowmore UK is the national provider of Peer Aid accredited training, and peer-led support for recovering gamblers and affected others. Their programmes include GOALS, a community based support and wellbeing service, and New Beginnings, a UK-wide women only digital service.
All services combine lived experience and evidence-based therapeutic approaches, with both 1;1 and group support.
All services combine lived experience and evidence-based therapeutic approaches, with both 1;1 and group support.
Gordon Moody is the UK's leading charity dedicated to providing residential treatment for gambling addiction in unique specialist centres across the UK. Helping people reclaim and rebuild their lives through recovery in a safe, supported environment. Services are available for those aged 18+.
GAMSTOP is a free tool that allows people to self-exclude from all GB-licensed gambling websites. It’s quick, simple and easy to register.
Gamban helps those suffering from gambling-related harm to take control of their addiction by blocking access to gambling websites and apps.
BetBlocker is a UK registered charity offering a free service to help support people anywhere in the world. BetBlocker is quick and easy to install and you are welcome to install it on as many devices as you have.
Whether you want to be out of harm’s way on Android, Windows or Apple, GamBlock has the solution to block online gambling for you. GamBlock wants to protect families from underage gambling and help people from losing money or worse.
Net Nanny provides parental control to keep your kids and family safe online.