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Help is at hand
Gaming is fun but for a few, it may become a problem.
If you're worried about yourself, or someone you know, you can speak in confidence to the people at GamCare 24/7, on 0808 8020 133
0808 8020 133 or visit the GamCare website for support.
Support Services
GambleAware is the leading independent charity and strategic commissioner of gambling harm education, prevention, early intervention, and treatment across Great Britain. They’re dedicated to keeping you safe from gambling harms.
GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. It operates the National Gambling Helpline, provides structured support for anyone who is harmed by gambling, creates awareness about safer gambling and treatment, and encourages an effective approach to safer gambling within the gambling industry.
Ygam’s mission is to prevent children and young people from experiencing gaming and gambling harms through awareness-raising, education and research.
Citizens Advice gives people the knowledge and confidence they need to find their way forward - whoever they are, and whatever their problem.
If you're worried about your or someone else's gambling, there are things you can do to get support.
If you're worried about your or someone else's gambling, there are things you can do to get support.
Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and to help other compulsive gamblers do the same.
National Debtline provides free and confidential advice and resources to help people deal with their debts. You can access their services over the phone, through their website and via webchat.
When life is difficult, Samaritans are here – day or night, 365 days a year. You can call them for free on 116 123 or visit their website for more ways to speak to a Samaritan.
Betknowmore UK is the national provider of Peer Aid accredited training, and peer-led support for recovering gamblers and affected others. Their programmes include GOALS, a community based support and wellbeing service, and New Beginnings, a UK-wide women only digital service.
All services combine lived experience and evidence-based therapeutic approaches, with both 1;1 and group support.
All services combine lived experience and evidence-based therapeutic approaches, with both 1;1 and group support.
Gordon Moody is the UK's leading charity dedicated to providing residential treatment for gambling addiction in unique specialist centres across the UK. Helping people reclaim and rebuild their lives through recovery in a safe, supported environment. Services are available for those aged 18+.
How games of chance work
Before you start playing National Lottery games, it’s important to understand how games of chance work.
Games of chance
Learn what makes a National Lottery game, a game of chance.
Further information and support
Know your limits
Before you play, think about setting limits that are right for you.
How to claim your prize and winner support
Information on how to claim a prize can be found:
•
On the How to Claim page and in the relevant Games Rules on The National Lottery website
•
Alternatively you can contact our Customer Care Team on
0333 234 44 33 or email us at
help@national-lottery.co.uk. Calls cost no more than calls to 01 and 02 numbers. If your phone tariff offers inclusive calls to landlines, calls to 03 numbers will be included on the same basis.
Our Winner Experience Team is responsible for supporting the payment of prizes of £50,000 or more. They are dedicated to providing our winners with the best possible support and guidance to help them manage the unique challenges that can come with sudden wealth. Winners will be equipped with the necessary tools and support to help them transform their financial windfall into sustainable personal fulfilment.
Accessibility
Accessibility Standards
Our website has been built in line with accessibility best practice and is built in accordance with the Web Accessibility Initiative (WAI) Guidelines set out by the World Wide Web Consortium (W3C). We strive to maintain Level AA of the Web Content Accessibility Guidelines 2.2.
Diversity of our web users
We want to be as inclusive as we can. In designing our website, we have considered the needs of users with a range of impairments, including - but not limited to - vision, hearing, mobility, reading, neurodiversity and learning difficulties.
Creating and testing our site for accessibility
We maintain compliance with the W3C Web Content Accessibility Guidelines, and these are used in the design, development and ongoing maintenance of our websites. To ensure a holistic approach to accessibility, we test our sites with multiple assistive technologies over multiple operating systems and devices.
Assistance
Despite our best efforts to ensure accessibility to our website, there may be a situation whereby you need further assistance. In these cases, please do not hesitate to get in touch via email at help@national-lottery.co.uk or call us on 0333 234 44 33. Calls cost no more than calls to 01 and 02 numbers. If your phone tariff offers inclusive calls to landlines, calls to 03 numbers will be included on the same basis.
Feedback
We welcome feedback on the accessibility and usability of the website. If you wish to report any issues that you experience with certain web browsers or other software while visiting our website, please email us at
help@national-lottery.co.uk.
How to make a complaint
Complaints should be made in writing and emailed to complaints@national-lottery.co.uk or by phone on 0370 737 3983. Calls cost no more than calls to 01 and 02 numbers. If your phone tariff offers inclusive calls to landlines, calls to 03 numbers will be included on the same basis.
General rules for accessing our games
You must be 18 or over to play.
You must be physically located in the UK or Isle of Man.
Find out more about our policies
Visit The National Lottery website for full details on:
- Our Account Terms, Game Rules and Procedures
- Our Service Guide
- The Players’ Guide (for retail play)
- Our Privacy Notice
Supporting our player protection charity partners
Ygam’s mission is to prevent children and young people from experiencing gaming and gambling harms through awareness-raising, education and research. We are supporting Ygam's Family Hub and Silence the Stigma campaign.
The Family Hub provides parents with the knowledge and resources to safeguard their families. Find out more about the Family Hub.
Ygam’s Silence the Stigma campaign encourages students to talk openly about gambling harms on campus, reduce stigma, and create effective peer support networks. It offers practical resources to help students recognise signs of harm in their peers and help in starting these conversations. Discover more about student support.
The Family Hub provides parents with the knowledge and resources to safeguard their families. Find out more about the Family Hub.
Ygam’s Silence the Stigma campaign encourages students to talk openly about gambling harms on campus, reduce stigma, and create effective peer support networks. It offers practical resources to help students recognise signs of harm in their peers and help in starting these conversations. Discover more about student support.
GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. It operates the National Gambling Helpline, provides structured support for anyone who is harmed by gambling, creates awareness about safer gambling and treatment, and encourages an effective approach to safer gambling within the gambling industry.
We at Allwyn are supporting GamCare’s Women’s Outreach Programme which aims to reduce gambling-related harm experienced by women. Find out more about this programme.
We at Allwyn are supporting GamCare’s Women’s Outreach Programme which aims to reduce gambling-related harm experienced by women. Find out more about this programme.